General

This website (the "Site") is owned and operated by Seegs Media Productions Inc. ("COMPANY," "we" or "us"). By using the Site, you agree to be bound by these Terms of Service and to use the Site in accordance with these Terms of Service, our Privacy Policy and any additional terms and conditions that may apply to specific sections of the Site or to products and services available through the Site or from COMPANY.

We reserve the right to change these Terms of Service or to impose new conditions on use of the Site, from time to time, in which case we will post the revised Terms of Service on this website. By continuing to use the Site after we post any such changes, you accept the Terms of Service, as modified.

Intellectual Property Rights

This Site and all the materials available on the Site are the property of us and/or our affiliates or licensors, and are protected by copyright, trademark, and other intellectual property laws. The Site is provided solely for your personal noncommercial use. You may not use the Site or the materials available on the Site in a manner that constitutes an infringement of our rights or that has not been authorized by us.

Disclaimers

THE INFORMATION, PRODUCTS AND SERVICES OFFERED ON OR THROUGH THE SITE AND BY COMPANY AND ANY THIRD-PARTY SITES ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Refund Policy

Your purchase of a product or service may or may not provide for any refund. Each specific product, service, event or course will specify its own refund policy. Most courses offer a 30-day refund window from date of purchase.

For subscription products, we do not offer refunds. To avoid being charged for a subscription payment, you must cancel prior to the end of any trial period and/or before your next subscription payment is due by emailing support@acoustia.com

Limitation of Liability

UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL WE, OUR SUBSIDIARY AND PARENT COMPANIES OR AFFILIATES BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THE SITE, INCLUDING OUR MESSAGING, BLOGS, COMMENTS OF OTHERS, BOOKS, EMAILS, PRODUCTS, OR SERVICES.

WE EXIST FOR EDUCATIONAL PURPOSES ONLY, AND THE MATERIALS AND INFORMATION CONTAINED HEREIN AND IN OUR PRODUCTS AND SERVICES ARE FOR GENERAL INFORMATIONAL PURPOSES ONLY.

Contact

For questions about these terms, contact us at: support@acoustia.com

Overview

Acoustia understands that your privacy is important to you. We are committed to protecting the privacy of your personally-identifiable information as you use this website. By using this website, you consent to the terms described in this Privacy Policy.

Information We Collect

We may collect personal information from you in a variety of ways: when you send us an application or other form, when you conduct a transaction with us, when we collect information in support of a transaction such as credit card information, and when you elect to receive particular information or participate in an activity.

Cookies

Yes, we may use cookies and related technologies to collect information on our website. A cookie is a text file that is placed on your hard disk by a web page server. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. You have the ability to accept or decline cookies in your browser settings.

How We Use Your Information

Acoustia may use personal information to provide you with access to this website or other products or services, to respond to your requests, to bill you for products/services you purchased, to provide ongoing service and support, and to contact you with information that might be of interest to you.

Information Sharing

We will not share your personal information collected from this website with an unrelated third party without your permission, except as otherwise provided in this Privacy Policy. We will not sell, exchange or publish your personal information, except in conjunction with a corporate sale, merger, dissolution, or acquisition.

Security

We have implemented generally accepted standards of technology and operational security in order to protect personally-identifiable information from loss, misuse, alteration, or destruction. Only authorized personnel and third party vendors have access to your personal information.

Children's Privacy

Acoustia will not intentionally collect any personal information from children under the age of 13.

Contact

For questions about this privacy policy, contact us at: support@acoustia.com

Need Help?

We're here to help you on your guitar journey. For any questions, technical issues, or support requests, please reach out to us directly.

Contact Us

Email: support@acoustia.com

We typically respond within 24-48 hours.

Existing Members

If you're already a member and need to access your account, manage your subscription, or access your courses, please visit the Customer Center.

Refund Requests

All refund and cancellation requests must be made in writing via email to support@acoustia.com. Please include your name and the email address used for purchase.